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Every booking, activity query, and stay request is handled by the front office team between 8:00 and 22:00 IST. You can expect a reply within two hours during the day, and by the next morning for anything sent overnight.
How we prepare a stay, from first enquiry to the morning you check out
Tell us your dates, group size and whether you want water sports or a quiet lagoon-facing cottage. We confirm availability within a few hours and send a clear quote with no hidden charges.
Once you confirm, we send a booking summary with check-in times, transfer options and a short list of what to pack for the beach. You also get a direct contact for the front desk.
Our team meets you at the entrance, helps with luggage and walks you through the property. You will know where the restaurant, pool, wellness deck and activity desk are before you settle in.
During your stay, the activity desk handles jet ski slots, banana boat rides, sunset cruises and dolphin-watching trips. Housekeeping and the restaurant work around your schedule, not the other way round.
On departure day, we settle the bill in a few minutes, arrange your airport transfer if needed and ask for honest feedback. A short follow-up email with your invoice and a thank-you note arrives within a day.
Clear definitions and conditions that shape your stay at White Lagoon, from check-in timing to water sports waivers and cancellation rules.
A lagoon-facing cottage means the private sit-out and main window look directly over the lagoon water, not the garden or the pool. Each cottage is air-conditioned, comes with a king bed, rain shower, Wi-Fi, and a minibar. Family cottages add a separate sleeping alcove with two single beds. The lagoon view is unobstructed, but the nearest cottages sit about 12 metres from the waterline, so you will hear gentle lapping rather than waves.
All water sports, including jet ski rides, banana boat rides, and sunset cruises, are booked through the activity desk at least two hours in advance. You will sign a standard liability waiver before any ride. Life jackets are mandatory and fitted on site. Jet ski rides are limited to guests aged 16 and above; banana boat rides accept children from age 6 when accompanied by an adult. The resort reserves the right to cancel any activity in rough sea conditions, with a full refund or rescheduling option.
Standard check-in is at 1:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are subject to availability and can be requested at the front desk a day before arrival. A late check-out until 2:00 PM costs half a day's room rate; beyond that, a full night applies. Luggage storage is complimentary on both arrival and departure days, so you can use the pool or beach before your transport leaves.
Airport transfers and scooter rentals are not included in the room rate. Transfers from Goa International Airport are arranged at a fixed rate per car, payable at the front desk. Scooter rentals are handled through the tour desk with a valid driving licence and a refundable security deposit. The resort does not charge a booking fee for arranging either service, but fuel and tolls are billed at actual cost.
Cancellations made 14 or more days before arrival receive a full refund minus a small processing fee. Between 7 and 13 days, 50 percent of the total booking amount is refunded. Cancellations within 6 days of arrival are non-refundable, but the booking value can be transferred to a future stay within 12 months. No-show bookings are charged in full. Refunds are processed to the original payment method within 7 working days.
Complimentary breakfast is served daily from 7:30 AM to 10:30 AM at the in-house multicuisine restaurant. It includes a rotating menu of coastal specialities, eggs cooked to order, fresh fruit, and filter coffee. Breakfast is included for all guests booked directly through the resort website or by phone. Guests who book through third-party platforms should confirm whether breakfast is part of their rate at check-in.