Support desk
Our reception team answers between 7:00 and 22:00 IST. For booking changes, airport pickup coordination, or same-day activity questions, a quick call usually settles it faster than email.
Use email for detailed requests like group reservations, special meal preferences, or multi-night packages. We reply within one working day, and most queries about cottage availability are answered the same evening.
Once you are on the property, the front desk handles check-in, scooter rentals, and luggage storage. The tour desk next to it books jet ski rides, sunset cruises, and dolphin-watching trips with the morning schedule.
If something needs attention while you are here, like a cottage maintenance issue or a change to your pickup time, call the front desk directly. The duty manager is reachable through the same number until late evening.
For questions about room layouts, child cots, or dietary needs, send an email at least two days before check-in. This gives the kitchen and housekeeping time to prepare without last-minute surprises.
Between 22:00 and 07:00, the front desk is not staffed. You can still send an email or use the contact form on the site, and the morning shift will pick it up with your breakfast order. See the contact page for the form.
Whether you need help planning your water sports day, want to confirm a cottage upgrade, or simply have a question about your arrival, the resort team is a phone call or email away. Use the details below to reach the right desk directly.
Our front desk team can help with transfers, scooter rentals, tour bookings, and any questions about your cottage or lagoon-side activities.