When you make a reservation or send an enquiry through our website, we collect the details you provide: your name, email address, phone number, arrival and departure dates, number of guests, and any special requests you mention. If you book airport transfers or scooter rentals through our tour desk, we may also keep a record of your flight details or driving licence information to arrange those services.

Like most websites, we automatically receive certain technical data when you visit, including your IP address, browser type, operating system, pages viewed, and the time of your visit. This information helps us understand how guests use the site, improve navigation, and keep the booking flow secure. It is collected through cookies and similar tracking technologies.

We use essential cookies to keep the site functioning, such as remembering your language preference and session state. We also use analytics cookies to measure page performance and understand which sections of the site are most useful. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly without them.

Your data is used to confirm reservations, send booking confirmations and reminders, respond to enquiries, arrange airport transfers and activity packages, and improve our website and guest services. We may also send you a follow-up email after your stay to request feedback. We do not sell your personal information to third parties.

To operate the website and manage bookings, we rely on a limited set of service providers: our web hosting company, an analytics provider, and an email or form service used to deliver confirmations and replies. These processors handle data only on our behalf and are bound by confidentiality agreements. We do not share your information with unrelated businesses for marketing purposes.

Booking records are retained for as long as needed to fulfil your reservation and meet legal obligations, typically up to three years after your stay. Enquiry messages are kept for one year unless a booking follows. We apply reasonable technical and organisational measures, including encrypted connections and access controls, to protect your information from unauthorised access.

You have the right to request a copy of the personal data we hold about you, ask for corrections if something is inaccurate, and request deletion where permitted by law. You may also withdraw consent for marketing emails at any time by using the unsubscribe link in the message or by contacting us directly. We respond to verified requests within 30 days.

White Lagoon Resort does not make false statements about availability, pricing, or amenities. We do not use fake urgency, fabricated endorsements, or unauthorised brand references. All rates and packages shown on this site are confirmed at the time of booking, and any promotional offers are clearly described with their conditions.

For any questions about this policy, to exercise your data rights, or to report a concern, please reach us at info@whitelagoonresort.com or call 0143 1269719. You may also write to us at 98, Pradeep Villas, Gauransh Nagar Faridabad - 285218. This policy was last updated on 15 January 2025.